Orders will be processed after confirmation of payment and verification of stock availability. Orders paid on Friday after 2 pm (Lisbon time) will be processed on the following business day. If any of the ordered items is unavailable, or if we need additional information, Tanzanna will contact you via the email provided when registering the order.
The costs of the shipping service are at the expense of the user and buyer, unless otherwise stated, and are added to the total value of the selected products. The user will be informed of these charges before confirming his order and completing the purchase process.
Postage in mainland Portugal for purchases over €100.00 is free.
Shipping to countries outside the EU
Shipping costs outside Portugal are calculated at checkout, based on the country chosen for delivery.
Orders will be delivered by a suitable transport company (CTT, DHL or GLS) within 3-7 working days from the date of confirmation of payment and if the product(s) are available.
International orders may be subject to taxes, customs duties and fees charged in the destination country (Import Fees). Tanzanna does not control these costs, nor is it able to make an estimate, and they are the buyer's responsibility.
Please remember that it is the customer's responsibility to familiarize themselves with the country's import laws and pay the import duties/fees.
** The UK has left the EU. We ask that you familiarize yourself with the new laws and import duties as EU laws no longer apply, namely the Brexit fee.
Due to the high number of products sold on our website, and despite all our verification efforts, there is always the possibility of a possible error in the price of an item or even a stock outage due to the update intervals between platforms. If Tanzanna® verifies this situation during the processing of an order, it will immediately contact the respective customer, providing the option to choose another size of the same model, another model with the size originally chosen, reconfirm your order at the correct price , or, rather, cancel it. In any case, the customer can confirm by email, Whatsupp or telephone the stock of the item he intends to purchase in our online store www.tanzanna.com .
In the event of a computer, manual, technical error, or of any other origin, which causes a substantial change not foreseen by Tanzanna® in the public sale price, in such a way that it becomes exorbitant or manifestly derisory, the request for purchase will be considered invalid and void.
Deliveries are carried out by an appropriate transport company between 9:00 am and 7:00 pm on working days, and shipping times do not include Sundays or holidays. All shipments in the National Territory (mainland Portugal) take about 24/48h (working day) and on the islands about 5 working days ;
International Territory , varies from territory to territory, usually takes 5/6 business days .
If the two delivery attempts fail and the order is returned, the new shipment will only be made after a new payment of postage.
Tanzanna does not have a scheduling or marking service, so the delivery of the order will be carried out without prior contact by the transport company. During sales season/ Black Friday/ Christmas/out of stock or carrier strike, we do not guarantee the mentioned deadlines, and there may be delays.
Upon delivery, the carrier must provide proof of receipt to be signed by you or by the person duly authorized to receive the order. It is presumed, for all intents and purposes, that anyone at the delivery location indicated by the User is entitled to receive the order. It is the User's responsibility to ensure the presence of a suitable person to receive the order at the indicated address, without the need for any prior notice from the carrier.
It should also be considered that due to current circumstances that delay the delivery of raw materials, there may be delays in shipments. Portuguese law and European standards are in agreement with regard to what is considered a reasonable time for delivery of orders. A period of 30 days is established for the delivery to be completed. After this deadline, you can consider it a late order.
Tanzanna uses specialized partners to transport all orders placed through this website - www.tanzanna.com. When buying, the user accepts all the conditions described and cannot hold Tanzanna responsible for delays in delivery, carrier failures or any other reason that is affected by the dispatch and delivery process. In the event of any incident, Tanzanna will always act in favor of the User's rights and in promoting a healthy and beneficial commercial relationship. If you need your item by a certain date, we strongly recommend that you order in advance to avoid disappointment due to possible shipping delays. We thank you for your understanding.