Exchanges and Returns

Shipping costs for returns and exchanges of items are borne by the Customer, except for the costs of returning items with any manufacturing defects within the warranty period, which in this case will be borne by Tanzanna®. Within 48 hours of receiving your order, you can exchange/return the item. If you want a refund of the amount, you must tell us your NIB or you can keep a credit for a next purchase.

You can return your order up to 14 days after purchasing/receiving the item. If this period has been exceeded since your purchase/receipt of the order, unfortunately Tanzanna will not be able to refund or exchange it.

To make exchanges or returns, you must inform us first to the email geral@tanzanna.com and always within the established period.

It is only possible to exchange and/or return an item as long as it is in perfect condition in which it was purchased and without any sign of use. We therefore recommend that you keep the order in its original packaging and properly labelled. The exchange is only allowed for a product of equal or greater value, in the latter case having to pay the remaining value. The article must always be accompanied by the invoice.

Having exercised the right of withdrawal in the previous terms, Amazing Me – Sociedade Unipessoal, Lda will refund the price paid to the customer without any expenses or charges for this, with the refund being made through the same payment method. If there are previous transport costs, these will not be included.

Returns made by the Customer and at their expense, under the right of withdrawal, must be sent by post to the address Rua de Entrecampos, 1 A , 1000-151 Lisboa, Portugal .

If you choose to return your products, please follow these steps:

Step 1 - Send an email with your request to: geral@tanzanna.com

Step 2 - Put the references of the items you want to return and indicate the reason for the return.

Step 3 - Have the following information with you:

• Order number; • Items to be returned; • Reason why you want to make the return.

Step 4 - You will receive an email from geral@tanzanna.com confirming the conditions for your return.

Step 5 - Proceed to send your order and keep the proof of delivery.

Step 6 - We will process your return and refund you as soon as possible. The refund may take 5-10 business days to appear in your account, so we suggest contacting your bank directly for more information.

In the process of sending by the customer one or more items for exchange or return, the customer (user or buyer) is responsible for the good use, safety and proper shipment of the items to the Tanzanna address. In this way, we are not responsible for any damage or loss resulting from this transport process.

When received, all articles are duly analyzed and will only be accepted after checking their compliance.